Zendesk Migration Infrastructure
Export your Zendesk data. Cleanly. In 24 hours.
Tickets, users, custom fields, Sunshine Custom Objects, conversation threads — exported to Postgres or JSONL. AI-mapped schema. No billable hours. No CSV chaos. No subscription.
zero data persisted • AES-256-GCM • GDPR + HIPAA-eligible • Stockholm-hosted
Powered by Enterprise-Grade Infrastructure
How to Try This Without Paying
Don't trust us. Trust the preview.
Create a free account
Google login. No credit card. 30 seconds.
Connect Zendesk inside the dashboard
Read-only API token. AES-256 encrypted and stored in your account. Never entered on this marketing page.
3. The Engine generates the schema. You approve.
Claude reads your Zendesk field metadata — ticket fields, custom fields, Sunshine types — and maps every opaque ID to a human-readable column name. Review the mapping in your dashboard. If it looks wrong, you walk.
You pay $0 until you approve the schema preview. If the production run fails, you pay nothing.
Your data. Unlocked.
From trapped in Zendesk to clean, structured JSONL & SQL — no scripts, no CSV hell, no manual mapping.
- Moving off Zendesk — contract ending, platform switching
- Data is complex: custom fields, Custom Objects, nested threads
- You need usable output: Postgres, JSONL, or AI-ready datasets
- You only need a basic CSV export.Zendesk exports those natively, for free.
- You're already mid-migration with a broken or partial export.Evicta can often recover and complete it — email us first so we can scope it. Email us →
- You need continuous automated syncs, not a one-time exit run.Evicta supports this — it just requires a different setup. Get in touch →
What Changes
From raw Zendesk export to production-ready database.
Raw Zendesk CSV
custom_field_8321 : "premium" custom_field_8322 : "Q4-2024-renewal" custom_field_8323 : "high" ticket_field_4471 : "shipping_delay" ... [ unnamed fields ] [ comments nested 4 levels deep in JSON ] [ "export failed at 80%, please retry" ]
Evicta Output
CREATE TABLE tickets ( id bigint PRIMARY KEY, subject text, customer_segment text, -- was: custom_field_8321 renewal_cohort text, -- was: custom_field_8322 priority_tier text, -- was: custom_field_8323 issue_category text, -- was: ticket_field_4471 ... ); -- comments → flat, queryable, relational -- schema verified before any write
Three steps. One clean exit.
API ingestion, handled automatically.
Drop in a read-only Zendesk OAuth token or API token. We handle pagination, 429 backoff, cursor edge cases, and schema discovery. Zero scripts.
LLM-assisted schema naming. You approve.
An LLM samples values in each opaque field and proposes a human-readable name. You review and approve every mapping before any write happens. Full audit log included.
Postgres. JSONL.
Postgres dump or JSONL. Run in our Stockholm infrastructure or evicta-cli inside your own VPC. Your data never touches our disk.
Comparison
Why teams stop pricing migration agencies.
| DIY (in-house script) | Migration agency | Evicta | |
|---|---|---|---|
| Cost | Engineer-weeks | $30k–$50k | $1,499 flat |
| Delivery time | 3–8 weeks | 4–8 weeks | <24 hours |
| Sunshine Custom Objects | If you write the API client | Requires Custom SOW (💰) | Yes |
| Custom field names | Manual | Manual | Automated, you approve |
| Output formats | Whatever you build | CSV mostly | Postgres & JSONL |
| Persisted on vendor servers | n/a | Often | Zero bytes |
| Risk of mid-run failure | High | Medium | Validated before write |
EVICTA
- Cost
- $1,499 flat
- Delivery time
- <24 hours
- Sunshine Custom Objects
- Yes
- Custom field names
- Automated, you approve
- Output formats
- Postgres & JSONL
- Persisted on vendor servers
- Zero bytes
- Risk of mid-run failure
- Validated before write
DIY (in-house script)
- Cost
- Engineer-weeks
- Delivery time
- 3–8 weeks
- Sunshine Custom Objects
- If you write the API client
- Custom field names
- Manual
- Output formats
- Whatever you build
- Persisted on vendor servers
- n/a
- Risk of mid-run failure
- High
Migration agency
- Cost
- $30k–$50k
- Delivery time
- 4–8 weeks
- Sunshine Custom Objects
- Requires Custom SOW (💰)
- Custom field names
- Manual
- Output formats
- CSV mostly
- Persisted on vendor servers
- Often
- Risk of mid-run failure
- Medium
Built for teams leaving Zendesk.
SaaS teams leaving Zendesk
Moving to Intercom, Front, Help Scout, or Freshdesk. Need every ticket, user, and custom field out cleanly — without a $45k consultancy project.
AI & data teams
Turn years of support conversations into clean JSONL datasets for fine-tuning, RAG pipelines, or analytics. Schema ready on day one.
Migration consultancies
Use Evicta as extraction infrastructure. White-label output, multi-tenant API, volume pricing. Ship migrations 10× faster.
Regulated orgs needing VPC
Financial, healthcare, and legal teams run the full pipeline inside their own VPC. No data ever touches our servers.
Why Evicta Exists
A focused tool, built by someone who's lived inside the Zendesk API.
Evicta isn't a general-purpose ETL platform with Zendesk as one of 200 connectors. It's a single-purpose extraction tool, built by a team who has spent months inside the Incremental Export API, the Sunshine schema edge cases, the cursor-pagination ghost loops, and the conversation-thread flattening problem.
That focus is the entire product. A generalist ETL tool charges you $24,000 a year to do a worse job at this one thing, because they have to support 199 other connectors. A migration agency charges you $40,000 because they're billing humans by the hour. Evicta charges $1,499 once, because the engineering is done.
Right now Evicta handles Zendesk instances from 5k to 2M records. If your instance is larger, or you need a multi-tenant white-label setup, email us directly and we'll scope it.
// retry strategy for the Zendesk
// Incremental Export API ghost-loop
async function safeIncrementalFetch(cursor) {
for (let attempt = 0; attempt < 5; attempt++) {
const res = await fetch(url(cursor));
if (res.status === 429) {
const retryAfter = res.headers
.get('Retry-After') ?? backoff(attempt);
await sleep(retryAfter * 1000);
continue;
}
if (res.status === 200 && isStableCursor(res)) {
return res.json();
}
}
throw new GhostLoopError();
}audited security architecture · read-only API scope · EU-hosted, GDPR-compliant · signed DPA available
Pricing
One run. Flat fee. Your output.
No seats. No metering. No recurring bill.
Basic Exit
For startups & teams under 50,000 records.
- Up to 50,000 tickets
- Postgres + CSV output
- Standard tables (Tickets, Users, Orgs)
- 14-day active migration window
Premium Escape
For complete Zendesk migrations and Sunshine sunset exports.
- Unlimited ticket volume
- Sunshine Custom Objects included
- JSONL (RAG-ready) + Postgres output
- Local CLI for air-gapped VPC runs
- 30-day post-export support
You pay $0 until you approve the schema preview.
Field notes from the escape route.
Questions
Things people ask before paying $1,499.
Didn't find your answer? support@evicta.dev — usually replies same day.
Your Zendesk renewal isn't getting cheaper.
Most teams wait until 30 days before renewal to start migrating. By then, the agency quotes are panicked, the timelines are impossible, and Sunshine is already gone.
Run the free preview now. Decide later.
1-hour turnaround · read-only token · no card required